Terms & Conditions

All orders placed with twopairs are subject to the following terms and conditions. Customers are responsible for reviewing the terms and conditions when visiting the site and submitting orders.

ORDERS

When customers submit an order via our website, they are subject to the Terms and Conditions current at the date the order is submitted. Orders are viewed as confirmed once the order is placed through our online store and once payment is processed through the twopairs online secure server. All sales are priced in Australian dollars and include GST.

FREIGHT

The freight component is added to an order and for most products are a flat fee of $15 anywhere in Australia. However, there are some products which due to their size and or weight, will be extra and will be calculated based on the delivery address. If the product does not include freight it will be clearly written inside of the description box and will be quoted after your purchase. Shipping on this item will be quoted after purchase on the next available business day. Should you not accept the quote we will of course refund your purchase in full.

OVERSEAS FREIGHT

Customers residing overseas are responsible for their freight. All documentation must be provided and clear instructions and contact names are to be provided. Delivery to freight depots within Australia can be organised by our existing couriers. Most orders are normally dispatched within 3-5 working days.

RETURNS POLICY

All returns will be offered a store credit to be redeemed online or in store. We do not offer refunds for change of mind.

If you have purchased an item for full price, we must be notified of your wish to return the item within 7 days of delivery, the item to be received at our provided return address within 14 days of the return request being made, to qualify for any store credit. Any return received after 30 days will be returned to sender. Customer arranges and pays for all return shipments.

The cost of item only and not the actual shipping cost will be credited if terms are agreed to. Return shipping cost are to be paid by customer. Once the item has been returned in original condition a store credit will be issued.

Sale and discounted purchases are final, this includes purchases made using a discount code. No returns are accepted for sale and discounted items.

Should there be a fault with one of our products, please send a photo via email  (shop@twopairs.com.au) and one of our staff will contact you within 48 hours to discuss. We require the photo to include the packaging, the parcel label and the damaged item. These all need to be displayed all in the one photo for a claim to be processed.

PAYMENT

twopairs accepts payment via credit cards – Visa and Bankcard or via direct debit. Afterpay is also available. All goods are not dispatched until payments are cleared. Payments that are paid by credit card will have “twopairs??? appear on their bank statement.