Shipping Charges

As most of our items are less than 3kg we are able to offer a flat shipping rate of $15.00 within Australia. This charge will be added automatically to your order at checkout. If your order exceeds $250.00 you will receive FREE domestic shipping providing you do not have any special items in your cart that require additional shipping processes.

For heavier, bulky or fragile items, such as furniture, stools, ceramics and lamps   the flat shipping rate of $15 will not apply. Instead, freight can be calculated for you based on your purchase and location and will be charged separately. All items that do not include freight will have clear instructions listed to advise you. If you have any questions about this please do not hesitate to email shop@twopairs.com.au or call our store on 08 8363 7916.

Delivery

All in-stock items will be shipped within within 2 business days, however where bespoke, out of stock or pre-order items are concerned, we will email customers with an estimated dispatch date. All purchases are available for click and collect. Please take note to select this option with the check box at checkout. Purchases are generally available for collection within 2 hours from our Stepney store, however please phone the store on 08 8363 7916 prior to collection to confirm.

Cart and Shipping Info

Please provide the correct contact number and email address. If you do not provide a correct number then you may miss out on important shipping information. When your order is shipped, our shipping partner will send you an email containing a tracking number which allows you to easily and quickly locate and track the progress of your order.

Gift Wrapping

Twopairs are able to gift wrap all items except for large furniture items. Please leave a note at checkout if you would like your item/s gift wrapped. Should you choose to send a gift directly to a recipient, Twopairs are able to attach a gift tag complete with a personalised message.

Returns

Before buying an item please reach out if you have any questions about our returns policy. We are here to help! All returns will be offered a store credit to be redeemed online or in store. We do not offer refunds for change of mind. If you have purchased an item for full price, we must be notified of your wish to return the item within 7 days of delivery and the item is to be received at our provided return address within 14 days of the return request being made, to qualify for any store credit. Return shipping cost are at the customers expense, unless the item has been deemed faulty. Once the item has been returned in original condition a store credit will be issued via email. Sale and discounted purchases are final, this includes purchases made using a discount code. No returns are accepted on sale and discounted items.

Should there be a fault or breakage with one of our products, please send a photo via email  (shop@twopairs.com.au) and one of our staff will contact you to discuss. We require the photo to include the packaging, the parcel label and the damaged item. These all need to be displayed all in the one photo for a claim to be processed.

Contact

If you need to get in contact with us, its best to email us at shop@twopairs.com.au and we will do our best to reply within 48 business hours. Alternatively you can phone the store on (08) 8363 7916.
We are based in Adelaide and our business hours are:
9:30am - 5pm Monday - Saturday
Sunday 11am - 4pm.