Gift Wrapping

twopairs are able to gift wrap all items except for large furniture items. Please leave a note at checkout if you would like your item/s gift wrapped.
Should you choose to send a gift directly to a recipient, twopairs are able to attach a gift tag complete with a personalised message.

Shipping Charges

As most of our items are less than 3kg we are able to offer a flat shipping rate of $15 within Australia. This charge will be added automatically added to your order at checkout.

For heavier of bulky items, such as furniture, stools, some bowls and lamps the flat rate fee of $15 will not apply. Instead, freight can be calculated for you based on your location and charged separately. All items that do not include freight will have a clear notation within the product description box to advise you. If you have any questions about this please do not hesitate to email shop@twopairs.com.au or call our store on 08 8363 7916.

Delivery

In regards to all in-stock items, twopairs will endeavor to ship all products within 2 business days, however where bespoke or out of stock items are concerned, we will email customers with an estimated dispatch date.

All purchases are available for click and collect. Please take note to select this option with the tick box at checkout. Purchases are generally available for collection right away from our Stepney store, however please phone the store on 08 8363 7916 prior to collection to confirm.

Cart and Shipping Info

Please provide the correct contact number and email address. If you do not provide a correct number then you may miss out on important shipping information.

When your order is shipped, our shipping partner will send you an email containing a tracking number which allows you to easily and quickly locate and track the progress of your order. If you did not receive this email, please check your junk folder and/or contact us at shop@twopairs.com.au.

Returns

Before buying an item please reach out if you have any questions. We are here to help! All returns will be offered a store credit to be redeemed online or in store. We do not offer refunds for change of mind.
If you have purchased an item for full price, we must be notified of your wish to return the item within 7 days of delivery, the item to be received at our provided return address within 14 days of the return request being made, to qualify for any store credit. Any return received after 30 days will be returned to sender. Customer arranges and pays for all return shipments.
The cost of item only and not the actual shipping cost will be credited if terms are agreed to. Return shipping cost are to be paid by customer. Once the item has been returned in original condition a store credit will be issued. Sale and discounted purchases are final, this includes purchases made using a discount code. No returns are accepted for sale and discounted items.
We cannot be held responsible for return shipments that are lost in transit, so please make sure that you obtain tracking information for your return and insure your package appropriately.

Should there be a fault or breakage with one of our products, please send a photo via email  (shop@twopairs.com.au) and one of our staff will contact you within 48 hours to discuss. We require the photo to include the packaging, the parcel label and the damaged item. These all need to be displayed all in the one photo for a claim to be processed.

Contact

If you need to get in contact with us, its best to email us at shop@twopairs.com.au and we will do our best to reply within 48 business hours. Alternatively you can phone the store on 08 8363 7916. We are based in Adelaide and our business hours are 10am – 5pm Monday – Saturday and Sunday 11-4pm.